Terms & Conditions | ANASA | Pilates Studio

.

ANASA Ltd – Studio Terms and Conditions

 

  1. Introduction

 

  • Please read these Terms and Conditions (the “Terms”) carefully before purchasing any services.
  • In these Terms “we”/”us”/”our” means ANASA Ltd, whose registered office is Apartment 423 River Crescent, Waterside Way, Nottingham, NG2 4RH, UK and whose company number is 14599104. “Member”/“you”/”your”/”yours” means you, the client.
  • All classes and workshops (collectively referred to as “Sessions” and each a “Session” for the purposes of these Terms) provided at our premises (the “Studio”) or by us, ANASA Ltd, are provided subject to these Terms. It is a condition of us allowing you to use the Studio or attend a Session, as a client or member, class pass user or guest, that you agree to the Terms.
  • By signing the Terms, ticking the accept box online or making a booking for a Session, you are confirming that you have read the Terms and agree to be bound by them.

 

  1. Fitness and Health

 

  • It is your sole responsibility to notify the Studio before attending any Session of any circumstances affecting your health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since your last Session at the Studio (if any).
  • You must complete a form (the “Health & Safety Questionnaire”) prior to the first visit in the Studio. This will record details, as stated by yourself, as to your current state of health, any medical conditions you have and any medication you are taking. It is your responsibility to ensure the Health & Safey Questionnaire is completed and is truthful to reflect your current condition. It is your responsibility to keep your responses to the Health & Safety Questionnaire up to date and to update your responses if your condition has changed.
  • Please note that after the Health & Safety Questionnaire has been completed, we may decide that we cannot provide any services to you. For example, if any form of training or exercise we can offer is not suitable for you or if the form and type of training and exercise you require is not medically safe for you to undertake. In such cases we will require you to consult with a medical doctor (such as your GP) and before we can provide any services to you, we will require a report or letter from a medical doctor to indicate that you can undertake exercise and training.
  • It is advised not to undertake any strenuous physical activity without first seeking medical advice if you have any concerns over your physical condition or wellbeing. Members with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, you should consult your doctor. Subject to the Terms set out in clause 14, you may train (with consent from your doctor in writing) during pregnancy.
  • By booking a Session, you confirm that:
    • you are physically able to undertake a Session and that none of the medical conditions set out in clause 6 apply to you; or
    • if one of the medical conditions set out in clause 6 does apply to you or you have knowledge of any pre-existing medical conditions, that you have sought medical advice, that a medical practitioner has confirmed that you are physically able to undertake such Session and you have provided details of such medical conditions in your completed Health & Safety Questionnaire.
  • The medical conditions referred to in clause 5 are as follows:
    • a doctor or medical professional has ever diagnosed you with a heart condition and indicated that you should restrict your physical activity;
    • when performing physical activity you frequently feel pain in your heart and/or chest;
    • in the past month, when you are not engaging in physical activity, you have experienced heart and/or chest pain;
    • you ever faint or get dizzy and lose your balance;
    • you have an injury or orthopaedic condition, such as a back, hip or knee problem, which may worsen due to a change in physical activity;
    • you have high blood pressure and/or a heart condition in which a doctor or medical profession is currently prescribing medication;
    • you are pregnant or think you may be pregnant;
    • you have insulin dependent diabetes;
    • you are over age of 65 and not accustomed to vigorous exercise; or
    • you know of any other reason why exercise or increasing your physical activity may adversely affect your health.
  • The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities.
  • You are required to follow the instructions of the instructor at all times.

 

  1. Your Account With Us

 

  • In order to book Sessions you must sign up for an account (“Account”) in our app or through our website.
  • You must be at least 18 years of age to attend any Sessions at the Studio/with us and to create an Account. Parental consent is required for individuals under 18 years old.
  • Only the owner of the Account can book and attend classes under the specific account name. The memberships and packages in the Account can only be used by the owner of the Account and cannot be transferred.

 

  1. Booking classes/personal training

 

  • The cost of each Session will be shown clearly on the website, app and online booking system.
  • Bookings can be made: via the online timetable on the website or through our app.
  • Payment for your Sessions must be made at the time of booking by using a debit or credit card. It is your responsibility to ensure that you have made your booking and (where relevant) submitted payment correctly. Payment details, together with details of the Session applied for, shall be collected by us through a secure financial data collection mechanism as set out in our privacy policy which can be found on our website. All credit card transactions shall be processed through Stripe directly via our app.
  • Your booking is not complete until you have received a booking confirmation from us. Our acceptance of your booking takes place when we send an email to you to accept it, at which point and on which date the contract between you and us will come into existence. Please make sure you receive the booking confirmation before you attend the Session. Please make sure you do not unsubscribe from the email notification sent via Legitfit, our third party app or through our email communication. If you do not receive a booking confirmation please contact us by phone, e-mail, or in person at the Studio at which the Session is scheduled to occur.
  • If we are unable to accept your booking, we will inform you of this by email and will refund your payment and not charge you for the Session you applied for. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Session.
  • We reserve the right to review and change package prices periodically. Prices are subject to change at any time before we accept your booking, but changes will not affect any booking you have already placed.
  • All Sessions are offered by us subject to availability. We do not guarantee availability at any time.
  • Please make sure you note the expiry date for each single class or package that you purchase. It can also be found on your receipt. Limited time offers may have different expiration dates and validity restrictions. Please see the terms and conditions for each package. The general expiration dates are:

 

Type of package Expiry Date
First welcome offer 30 days from purchase
Single group class 30 days from purchase
Single personal training session 3 months from purchase
5 x group class block 3 months from purchase
10 x personal training session block 3 months from purchase

 

  • Unlimited classes:
    • Maximum one per day.
    • No show and late cancellations will be charged at full rate automatically with the payment method on file (special conditions apply for rolling contract and memberships). No-Show and Cancellation Fee for an unlimited package is £10.
  • First Class and/or first Personal Training sessions are limited to one per person.
  • Bookings made through third-party providers such as Legitfit follow the third-party providers’ terms and conditions, as they are the responsible sales agent.

 

  1. Memberships and packages
    • Memberships are non-transferrable.
    • Memberships can be frozen for a minimum of 1 month and a maximum of 6 months. You must notify us at least 7-days before the membership renewal is due to freeze your membership.
    • Any failed or overdue payments must be cleared before booking a new Session or cancelling memberships.
    • On selecting the monthly membership options, you will be required to pay the 1st month membership fee in advance. This is a recurring monthly subscription.
    • Membership fees will be debited from your Account, using your given bank debit/credit card, for the minimum 1-month term from the term start date.
    • Your second monthly membership fee will be collected one month after you have joined the membership and will be collected on the same date.
    • Direct Debit payments will continue on a monthly basis until you notify us of your wish to cease your membership.
    • Cancellation requests must be sent at least one week prior to the membership renewal date.
    • 1-Year UNLIMITED Package:
      • This is only applicable for 1 year unlimited group reformer classes from the date of purchase. It is a 1-off payment which is non-refundable.
      • The package can only be used for group reformer classes. Special courses, private or semi-private classes are not included in the package.
      • The package cannot be transferred or extended or frozen for any period.
      • Classes can only be used by the account holder.
      • You are free to manage your class bookings and make cancellations online, via the website or app. Just make sure to do it at least 24 hours in advance to avoid a LATE CANCELATION FEE of £10. If you cancel/change/swap class bookings in less than 24 hours prior to the start of the class, the cancellation fee of £10 will be applied to your Account.
      • If you do not turn up to a class you have booked, a NO-SHOW FEE of £10 will be applied to your Account.
      • You are not allowed to book multiple classes as placeholders which you are not planning to attend.
      • Breach of these Terms may result in suspension of your Unlimited package.

 

  1. Discount Codes / Coupons / Promotional Offers
    • From time to time we may make discount codes available to you (“Discount Codes”) or run various promotions, prize draws and other offers (each a “Promotion”).
    • Your use of any such Discount Codes or Promotions shall be subject to additional terms and conditions, which we will make you aware of at the time of use.
    • Discount Codes and Promotions may only apply to certain Sessions and we will set this out in our applicable promotional communications.
    • In the event that Sessions booked using a Discount Code or Promotion are cancelled, the relevant Session will be cancelled in accordance with the Terms. In addition, we reserve the right to:
      • end or withdraw any Discount Code or Promotion without warning at any time;
      • withdraw your right to use any Discount Code or Promotion if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Discount Code or Promotion – misuse includes, but is not limited to, the creation of multiple customer accounts and self-referrals;
      • not fulfil any future Sessions bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Discount Code or Promotion.
    • Any prizes offered by us in connection with a Promotion must be claimed within 21 days of the announcement of the winners. We have 45 days to issue any such prize. We reserve the right to substitute any prize or promotion for the equivalent value in Sessions.

 

  1. Goods that you purchase from us 

From time to time we may make various products available for you to purchase via our website or at our studio and we may elect to implement specific terms and conditions or policies that apply to any purchase you may make of such products or where you wish to return products to us after purchase. This does not affect your statutory rights.

 

  1. Changing or Cancelling your Booking and No Shows
    • You are entitled to a 24 hour “cooling off period” from the date of purchase to request a refund for any unused, valid single Session or any unused portion of a valid package. After the “cooling off period” no refunds will be issued. In the case of emergency or relocation, where you are unable to attend the Sessions for medical reasons or moving residence, we request evidential documentation before we consider making any refunds. Documentation such as a a medical certificate/letter from your doctor, government issued letters, new lease/rental agreement can be considered in order to apply for a refund. Refunds will be applied solely at our discretion.
    • You may change or cancel your booking, without charge, up to 24 hours before the start of the Session that you have booked for. A credit will be applied to your Account to be used against another booking. You may change or cancel a Session booking online, by phone, e-mail, or in person at the studio at which the Session is scheduled to occur.
    • If you book onto a Session within 24 hours of its scheduled start time, there is no entitlement to change or cancel.
    • With regards to packages and memberships, if you cancel a booking in less than 24 hours prior to the start of the Session then you will be charged for the class by deducting a Session from your Account balance.
    • With regards to unlimited packages and memberships specifically, if you cancel a booking in less than 24 hours prior to the start of the Session or if you do not turn up for the Session (regarded as “No-Show”), then you will be charged a £10 Cancellation Fee or £10 No-Show Fee.
    • With regards to the Beginner Course, the package is not refundable. You must attend all 4 Sessions on the predetermined dates which have been agreed and communicated by us to you before the start of the course and before the purchasing of the package. The Sessions of the Beginner Course package cannot be transferred to another date or another course, cannot be exchanged for a different type of Session and cannot be transferred to another individual. If you cannot attend any of the Sessions of the Beginner Course you must notify us within 24 hours from purchase.

 

  1. If we cancel your booking
    • In the event that we cancel a Session that you have booked, we will make reasonable efforts to contact you by email or telephone to let you know.
    • We will offer you the choice between:
      • having your Account re-credited with the Session cancelled; or
      • being transferred to another equivalent Session at an alternative date and time.

 

  1. Waitlists
    • If a Session is fully booked then you may either:
      • join an alternative Session; or
      • join a waiting list for the fully booked Session.
    • If you are on the waiting list for a fully booked Session and a space becomes available, you will automatically receive an email to prompt you to book onto the Session. If you book the Session, a relevant credit will be deducted from your Account and you will receive a class booking confirmation.
    • You will not, however, be added to the Session if you do not have sufficient credits on your Account, or the Session is not otherwise included in a Package or Monthly Membership that you have purchased.

 

  1. Lateness policy
    • We operate a policy which prevents you taking part in a Session if you are more than 10 minutes late.
    • This policy is in place to prevent injury and in order to be mindful and considerate to the teacher and other participants in the Session. Where you are not permitted to join a Session because of your late arrival it shall be classed as a No-Show for the purposes of clause 5.

 

  1. How You Should Contact Us
    • Any written notice or completed form should be e-mailed to [email protected] or given in person at the Studio. You may change or cancel a class booking by phone, email, online, via the app or in person.
    • We may contact you using any of the contact details you provide to us when you sign up for an Account, which may include via email, telephone or text message. Our Privacy Policy sets out how we may process your personal data, which includes the contact details you provide to us.

 

  1. Data Protection Notice
    • We will use any personal information you provide to us to:
      • provide the Sessions;
      • process your payment for the Sessions; and
      • inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
    • We will process your personal information in accordance with our Privacy Notice at www.anasapilates.co.uk, the terms of which are incorporated into this contract.
    • You are required to give written notice to us of any change of address. Failing such notice, all communications will be assumed to have been received by you within five days of mailing to the last address notified to us.
    • We may, if you so wish, communicate with you by electronic mail (“email”). By providing an email address to us, you thereby consent to receiving email communications from us, including notices pursuant to these Terms. You also accept the risk that email may not be a secure and confidential means of communication. We will not be liable for any loss or damage suffered as a result of communicating with you by email.
    • Our studio is under video surveillance. By accepting these Terms, you consent and agree to the video recording of the Sessions you attend at the Studio and consent to the video recordings being used for marketing purposes on social media and other marketing material by ANASA Ltd.
    • You must inform us in writing if you choose to withdraw your consent of the video recording of your Sessions. The written notification must be provided 1 week before you attend the next Session and you must notify the instructor before the Session at each Session going forwards on a permanent basis that you do not wish to be recorded in any video material during the Session. Failure to notify the instructor before each Session takes place means that we will not be responsible for complying to this request.
    • Any marketing, educational or other materials of any nature whatsoever produced by us in connection with the Studio and which are made available to you at the Studio will at all times remain the property of ANASA Ltd and will be subject to our copyright.

 

  1. Pre and post natal policy
    • Up to 15 weeks:
      • Doctors approval is required for high-risk pregnancies. You may continue group classes up to the 15th week of your pregnancy. Please ensure your instructor is informed of the stage of your pregnancy at the beginning of each class, as modifications of certain exercises will need to be given.
    • Beyond 15 weeks:
      • Members with limited reformer experience shall not attend regular group classes from the 2nd trimester onwards. You may join the Pre-Natal classes.
      • Members experienced on the reformer with adequate level of fitness condition and clearance from their Doctor can attend group classes but shall not attend Dynamic and Sweat & Sculpt classes from the 2nd trimester onwards.
      • We highly recommend to opt for Slow Flow classes and Pre-Natal classes after the 2nd trimester.
      • If you choose to attend group classes after the 2nd trimester, you are required to attend a 1-off PT Session where specific instructions for Pre-Natal modifications will be provided.
    • Post-natal: Every mother’s postpartum experience is unique. After your 6-8 week check up with your Doctor or Obstetrician post giving birth, as long as you have clearance, you can begin to ease yourself back into classes.

 

  1. Dress code, safety & hygiene
    • You are requested to wear a form of dress appropriate to the practice of Pilates. We recommend that you wear stretch bottoms or shorts and a T-shirt or sports top.
    • You must attend sessions wearing grippy socks. Footwear should be removed in the changing area before entry to the Studio. You must not walk around the Studio barefoot if you have a verruca or similar foot complaints.
    • In the event of a fire, you are asked to make your way to the nearest available exit.
    • Smoking is strictly forbidden in the Studio.
    • You must at all times observe the Studio guidelines which may be notified to you from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all who use it.
    • At any time during a Session if in our opinion we consider that:
      • you appear to be unwell or becoming unwell; and/or
      • you appear not to be following my reasonable instructions (such as not following instructions intended to protect your, my or another person’s safety); and/or
      • you are behaving or acting unreasonably or are offensive,

then we may wish to stop a Session and not continue it.

  • We reserve the right to refuse admission to the Studio.

 

  1. Limitation of liability
    • We reserve the right to make alterations to the Sessions, instructors and/or equipment, as well as to those ancillary facilities at the Studio (e.g. changing facilities), provided to you, without notice and in our absolute discretion and we will not be liable for any loss occasioned by such alterations except in so far as such loss is by law incapable of exclusion. We cannot be held responsible for any particular Session, instructor and/or item of Pilates equipment not being available for whatever reason.
    • It is your responsibility to ensure that you are capable of undergoing a routine of exercises provided by any programme which you follow or Session you attend. By agreeing to these Terms you accept the risk of injury from performing exercises and using specialist equipment and are advised to consult your doctor prior to beginning any Session. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.
    • We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to:
      • your own fault;
      • a third party unconnected with the provision of our services; or
      • events which we could not have foreseen or avoided even if we had taken all of the responsible precautions.
    • Our liability to compensate you (other than in the case of personal injury or death caused by our negligence) will be limited to £250 having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.
    • We accept no liability for loss or damage to your property or for injury whilst at the Studio or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion by us. Personal belongings are brought onto the Studio premises at your own risk and we do not accept liability for any loss or damage whatsoever to such items.
    • In consideration of your participation in the activities and programmes provided by us and the use of facilities and equipment owned by us and/or under our control by agreeing to these Terms you hereby waive and release us from any and all responsibility or liability for injuries or damages resulting from your participation in any of our activities or use of our equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of the ANASA Ltd.
    • You must have signed the online WAIVER form before attending a Session. The responsibility of ensuring that these Terms have been read and the online WAIVER form has been signed lies with you. In the case of you failing to sign the online WAIVER form, then we have no responsibility to any legal or insurance claims which may be raised by you.
    • We assume no liability for any COVID-19 related loss, damage or injury except as cannot be excluded by law.
    • Nothing in these Terms limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

 

  1. Force Majeure

We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.

 

  1. General
    • No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing.
    • If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
    • We reserve the right to alter, amend or change the Terms. The version on this website being the most up to date available.
    • These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.
    • These Terms constitute a contract between you and us. No other person shall have the right to enforce any of these Terms.
    • These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts.

 

 

ANASA Ltd, registered office is Apartment 423 River Crescent, Waterside Way, Nottingham, NG2 4RH, UK. Company registered number is 14599104. email: [email protected] tel: 07443326669

MENU